Frequently Asked Questions
Search, open, and share answers via per-question links. Your theme preference is saved on this device.
0 visible
1 How do I access my courses? Login, dashboard, email troubleshooting Open
After checkout, your course appears in your dashboard. Use the same email you used at purchase to log in via the header navigation. If you don’t see your course, first confirm you’re signed into the correct email account and try refreshing the page.
For account access issues, email [email protected].
2 What is the refund policy? 14-day window, completion threshold Open
Full refund within 14 days if less than 20% of the course is completed. If you’re unsure about your completion percentage, contact us and we’ll help verify it.
3 Which level should I choose? Beginner vs intermediate, pacing Open
Use the “Build My Path” tool on the home page to match courses to your weekly time and focus area. If you’ve never thrown on a wheel or hand-built with structured lessons, start with Beginner; if you can consistently center and pull walls, Intermediate is usually the best fit.
4 Do you provide certificates? Completion, download, records Open
Yes. Upon completion, you receive a digital certificate of completion for your records. You can store it locally and share it with studios, schools, or employers if needed.
No matches
Try different keywords (e.g., “refund”, “access”, “certificate”).
Still stuck? Open a quick help form.